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The only AI Support Engineer that reduces response times, cuts engineering workload, and deflects tickets — with answers so good you'll trust them in front of customers.
Developers hate reading documentation almost as much as they hate writing it—still relying on it for ticket deflection?
Deliver instant, accurate answers instead of forcing technical users to dig through endless documentation.
Man, I’m surprised. I copy-paste questions from my Discord community and the LLM gives me near-perfect answers.
Ivan Muñoz
Afip SDK
,
Engineer
RunLLM has been amazing – our community loves it and uses it all the time now! 🙂 Thank you so much for providing this!
Hamza Tahir
ZenML
,
Co-founder
RunLLM makes it sooo much easier for our internal and external users to find the information they need. It's fantastic, and dramatically improves findability for technical information.
Merlin Carter
Quix
,
Senior Technical Writer
RunLLM's Slackbot is a great addition to our community. The quality of responses surpasses our previous solutions and speaks to its ability to digest technical documentation.
Till Döhmen
MotherDuck
,
Head of AI
Thanks to the folks at RunLLM, there's this pretty cool AI assistant on the DSPy docs site that can answer conceptual questions and even draft DSPy code for you. Check it out!
Omar Khattab
DSPy
,
Creator
RunLLM is helping us scale the support function for the open source community. Working with the team behind the assistant has been a rewarding experience.
David Espejo
Union AI
,
Program Manager, Open Source
RunLLM's AI assistant has helped engage the SkyPilot community, quickly responding to users who seek help. Most of all, we're pleasantly surprised by the accuracy of the generated answers.
Zongheng Yang
Skypilot
,
Creator
By adopting RunLLM, our engineers effortlessly get assistance from RunLLM for a range of queries - from basic inquiries to advanced troubleshooting in production environments.
Yingjun Wu
RisingWave
,
Founder & CEO
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RunLLM is a huge help to our users and team - it's the most effective tool for grounded answers and accurate code. We've deployed RunLLM everywhere: docs, community Slack, and Zendesk.
Sijie Guo
StreamNative
,
Founder & CEO
I LOOOOVE the AI Agent. Freaking amazing. We’ve been getting great feedback from our customers on the AI features in our docs!
Developer
Eppo
,
RunLLM works remarkably well! Our team finds it super impressive!
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Lead Engineer
Databricks
,
RunLLM didn’t just improve our technical support — it made it instant, accurate and always available. It reduced our team’s workload and cut resolution times by more than 25%. The best part? Users trust it. If you’re serious about AI-powered support, this is the only choice.
Aparna Dhinakaran
Arize AI
,
Founder & Chief Product Officer
What really sets RunLLM apart is the team. They understood our complexity, helped us untangle overlapping knowledge bases, and built a system that reflects how we work. The support has been outstanding — and the partnership even better.
Jamey DeLuzio
Corelight
,
Sr. Director, Customer Experience
RunLLM is seriously impressive! Our entire team was huddled around a laptop trying to make it hallucinate but we were unsuccessful! Really cool stuff.
Sammy Sidhu
Eventual Computing
,
Co-founder & CEO
RunLLM ingests your docs, APIs, guides, code examples, support tickets, and more to build deep product expertise.
RunLLM trains a tailored AI model using agentic RAG and fine-tuning techniques to produce precise, reliable, and actionable answers.
Integrate RunLLM into tools like Slack, Discord, Zendesk or your docs site to deliver instant, accurate support anywhere.
Support Tier
DIY RAG
Flexible but resource heavy
Advanced
Answer Quality
DIY RAG
Requires constant data engineering
Precise, multimodal, with code
Insights Delivered
DIY RAG
Requires topic modeling and reporting
Product & customer
Ease of Maintenance
DIY RAG
Requires schema design, ETL, validation and more
Auto data ingestion & doc updates
Today's Challenges
Engineers waste time on repetitive questions and doc updates.
Enter RunLLM
RunLLM produces high-quality answers and auto-updates docs.
Today's Challenges
Customers wait hours—or even days—for help.
Enter RunLLM
Provide instant, accurate, and grounded answers—around the clock.
Today's Challenges
Product feedback rarely reaches the teams that need it.
Enter RunLLM
Capture and share product intelligence from every interaction.
Today's Challenges
GeneraI-purpose AI fails at deep technical understanding.
Enter RunLLM
Only RunLLM fine-tunes a model for expertise on your product.
RunLLM was founded by PhDs and Professors from UC Berkeley’s world-renowned Computer Science Department and its AI and LLM research center, RISELab.
With deep expertise in AI, LLMs, data systems, and scalable infrastructure, our team applies cutting-edge research to solve real-world technical support challenges.
Answers so good, you’ll trust them in front of customers.
© RunLLM, Inc. 2025
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