Double Your Support Engineering Productivity

The AI Support Engineering with answers so good you’ll trust them in front of customers.

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Supporting the world’s most technical products

Meet your AI Support Engineer

An expert support agent built for complex technical products that resolves customer issues faster, boosts accuracy, and scales your support.

Learns Everything

Comprehensively learns your docs, code, and customer conversations to deliver highly precise, trustworthy answers.

Deploys Everywhere

Integrates with Slack, Zendesk, Docs, and more to improve internal, external, and open-source support.

Solves Completely

Generates validated code, proactively update docs, and ensures user success with follow-ups and smart escalations.

We help advanced technical support teams

Learn more about our product

Learn User Environments

Rapidly learns your customer’s specific configurations and deployments to deliver tailored, context-relevant answers.

Analyze Debugging Logs

Analyzes detailed debugging logs, pinpoints root causes, and delivers context-aware solutions.

Write Validated Code

Automatically writes and tests code tailored to your customers unique environments, reducing resolution times.

Aparna Dhinakaran

Founder & Chief Product Officer
Arize

RunLLM didn’t just improve our technical support—it made it instant, accurate, and always available. The best part? Users trust it. If you’re serious about AI-powered support, this is the only choice.”

Proven Results for Technical Products

$1m+

Engineering Cost Saved

99%

Questions Deflected

15%

Higher User Retention

13k+

Monthly Questions Answered

30%

Engineering Time Saved

Questions Answered

Powered by
UC Berkeley Research

RunLLM was founded by PhDs and Professors from UC Berkeley’s world-renowned Computer Science Department and its AI and LLM research center, RISELab.

With deep expertise in AI, LLMs, data systems, and scalable infrastructure, our team applies cutting-edge research to solve real-world technical support challenges.

About RunLLM Cofounders

Transform How Support Works

Here’s what RunLLM unlocks for your team.

Save Time

Free your team to focus on customer relationships and product improvements that drive retention and revenue.

Accelerate Adoption

Instantly provide users accurate, context-rich support that improves onboarding speed and retention.

Discover Insights

Gain continuous insights from support interactions to pinpoint documentation gaps and product improvements.

Scale Support

Handle increasing support volumes without adding headcount or sacrificing quality.

Architected for Deeper Understanding

Custom Data Pipelines

Explore how Fine-Tuned Models improve precision

Precisely ingests and annotates your docs, tickets, and code to ensure relevant context for every answer.

Fine-Tuned Models

Explore how Fine-Tuned Models improve precision

Trains a dedicated language model tailored to your products terminology, functionality, and edge cases.

Multi-LLM Agents

Discover how multiple LLMs collaborate on answers

Orchestrates multiple LLMs per query, applying rigorous validation to deliver consistently accurate answers.

RunLLM Tech

Maggie Hayes

Founding Community Product Manager
DataHub

I've been especially impressed by the quality of responses for nuanced corners of our project. Unless you'd been in Slack for months reading everything, you wouldn't know where to find answers. RunLLM just knew.”

Supercharge Support Performance

Deflect More

Automatically handle more support inquiries, freeing your team for high—value initiatives.

Respond Faster

Dramatically reduce mean time to resolution (MTTR) by delivering immediate, accurate answers 24/7.

Improve Answers

Provide precise, cited, multimodal answers with validated code to quickly resolve issues.

Increase Satisfaction

Deliver exceptional support experiences that boost customer satisfaction (CSAT) and loyalty.

We Work
Wherever You Work

Ingest data from docs, support conversations, code, and more—transforming a fragmented knowledge base into a sophisticated, always-up-to-date knowledge graph. Deploy customized AI Support Engineers wherever your teams and users work.

Simon Mo

Core Maintainer

We categorically rejected AI assistants. They were inaccurate and generic—until we tried RunLLM. vLLM is sophisticated software, but RunLLM delivered precise answers reflecting our exact technology and terminology."

Starting is quick and easy

Just provide a link to your docs and RunLLM instantly starts building your AI Support Engineer. Test it live in minutes, easily add more data, and deploy whenever you’re ready.

01.

Ingest Your Knowledge Base

RunLLM ingests your docs, APIs, guides, code examples, support tickets, and more to build deep product expertise.

02.

Validate Your Trained Agent

RunLLM trains a tailored AI model using agentic RAG and fine-tuning techniques to produce precise, reliable, and actionable answers.

03.

Deploy Across Your Channels

Integrate RunLLM into tools like Slack, Discord, Zendesk or your docs site to deliver instant, accurate support anywhere.