Privacy Policy
RunLLM prioritizes user privacy. This policy outlines how we handle personal information when you access or use our Services. By using RunLLM Services, you acknowledge acceptance of these practices and consent to data collection and sharing as described.
Use of RunLLM Services remains subject to our Terms of Service, which incorporates this Privacy Policy. We may modify this policy periodically, notifying users through website notices, emails, or other communications. Continued use after changes constitutes acceptance.
1. What This Privacy Policy Covers
This policy addresses how RunLLM handles Personal Data collected when you access or use our Services. “Personal Data” includes any information identifying or relating to an individual, including data referred to as personally identifiable information or personal information under applicable regulations. This policy excludes the practices of unaffiliated companies or individuals we do not manage.
2. Personal Data
Categories of Personal Data We Collect
| Category | Examples | Third Parties Shared With |
|---|---|---|
| Profile or Contact Data | First and last name; email address | RunLLM customers you contact |
| Payment Data | Payment card type; credit or debit card number | Service providers (Stripe, Inc.) |
| Device / IP Data | IP address | None |
| Web Analytics | Web page interactions; non-identifiable request IDs | RunLLM customers you contact |
| Social Network Data | Email; usernames; IP address | RunLLM customers you contact |
Categories of Sources
Directly from you:
- Information provided when creating accounts or using interactive tools
- Information volunteered through free-form text boxes, surveys, or questionnaires
- Emails or other direct contact communications
Automatically during Service use:
- Data collected through cookies (detailed below)
- Location information from location-enabled browsers
- Information from emails or contact communications
Our Purposes for Collecting or Disclosing Personal Data
Providing, customizing, and improving the Services
- Creating and managing user accounts and profiles
- Processing orders, transactions, and billing
- Delivering requested products, services, or information
- Fulfilling the reason information was provided
- Providing support and service assistance
- Improving Services through testing, research, analytics, and development
- Conducting fraud protection, security, and debugging
Marketing the Services
- Marketing and selling our Services
Corresponding with users
- Responding to user correspondence and requests
- Sending information about RunLLM or the Services
- Sending emails and communications according to your preferences
Meeting legal requirements and enforcing legal terms
- Fulfilling legal obligations under law, regulations, court orders, or legal processes
- Preventing, detecting, and investigating security incidents and potentially illegal activities
- Protecting the rights, property, or safety of users, RunLLM, or other parties
- Enforcing agreements with users
We will not collect additional Personal Data categories or use collected data for materially different, unrelated, or incompatible purposes without providing prior notice.
3. How We Disclose Your Personal Data
Service providers
These parties support Service provision or perform business functions on our behalf:
- Hosting, technology, and communication providers
- Payment processors — specifically Stripe, Inc., which collects payment card information for transaction processing. Please review Stripe’s terms of service and privacy policy for information on its data use and storage.
Business partners
Organizations providing Services in partnership with RunLLM, including our customers.
Legal obligations
We may share Personal Data as required to meet legal requirements, enforce legal terms, or protect rights and safety as described above.
Business transfers
All collected Personal Data may transfer to third parties in connection with a merger, acquisition, bankruptcy, or other transaction where a third party assumes control of our business. We will make reasonable efforts to notify you before Personal Data becomes subject to a different privacy policy.
Aggregated or de-identified data
We may create aggregated, de-identified, or anonymized data from Personal Data by removing information that makes data personally identifiable. We may use and share such data for lawful business purposes — including analyzing, building, and improving our Services — without identifying you.
4. Tracking Tools and Opt-Out
Cookies
Our Services use cookies and similar technologies (pixel tags, web beacons, clear GIFs, JavaScript) that enable our servers to recognize your browser, track visits, analyze trends, and improve the Services. Cookies are small data files placed on devices that access our Services. We may supplement collected information with data from third parties, including from third parties whose cookies we have placed.
Types of Cookies We Use
Essential cookies Required to provide requested features or services. For example, certain cookies enable access to secure areas. Disabling these may make certain features unavailable.
Functional cookies Record your choices, settings, and preferences over time and recognize you as a returning user. These personalize content, greet you by name, and remember your preferences such as language and regional settings.
Performance / analytical cookies Help us understand how visitors use our Services by collecting information about visitor numbers, pages viewed, and time spent. These also measure advertising campaign performance. Amplitude, Inc. uses cookies for analytics services; its use of information is subject to Amplitude’s terms of service and privacy policy. You may opt out by visiting Amplitude’s website.
Managing Cookies
You can control cookie acceptance through your browser settings. Most browsers allow you to disable cookies, prevent new cookies from being accepted, or make per-cookie decisions. You may also delete existing cookies at any time. Note that some features may not function properly if cookies are disabled, and you may need to manually reapply preferences on future visits.
General information about cookies is available at allaboutcookies.org.
5. Data Security
We seek to protect Personal Data from unauthorized access, use, and disclosure using appropriate physical, technical, organizational, and administrative security measures based on the type of data and how it is processed.
You can also help protect your data by:
- Selecting and protecting your passwords or sign-on mechanisms appropriately
- Limiting access to your computer, device, and browser
- Signing off after completing account access
Despite our efforts, no internet data transmission or storage method is completely secure.
Data Retention
We retain Personal Data for as long as necessary to provide the Services or fulfill the business or commercial purposes for which it was collected. Retention periods consider data sources, necessity, collection reasons, and sensitivity. In some cases, longer retention applies to comply with legal obligations, resolve disputes, collect owed fees, or meet regulatory requirements. Information may also be retained in anonymous or aggregated form.
| Data Type | Retention Period |
|---|---|
| Profile information and credentials | Duration of account |
| Payment data | As long as needed to process purchases or subscriptions |
| Device / IP data | As long as needed for appropriate, effective system operation |
To request removal of your Personal Data, contact us at info@runllm.com.
6. Personal Data of Children
Consistent with our Terms of Service, we do not knowingly collect or solicit Personal Data from children under 13 years of age. Children under 13 should not register for our Services or send us Personal Data. If we discover that we have collected information from a child under 13, we will delete it promptly. If you believe a child under 13 may have provided us with information, please contact us at info@runllm.com.
7. Other State Law Privacy Rights
California Residents
Under California Civil Code Sections 1798.83–1798.84, California residents may contact us to prevent disclosure of Personal Data to third parties for direct marketing purposes. Submit requests to info@runllm.com.
Nevada Residents
Nevada residents have the right to opt out of the sale of certain Personal Data to third parties. To exercise this right, contact us at info@runllm.com with the subject line “Nevada Do Not Sell Request,” and include your name and the email address associated with your account.
8. Contact Information
For questions or comments about this Privacy Policy, our data collection and use practices, or your choices and rights, please contact us:
- Website: runllm.com
- Email: info@runllm.com
- Mail: 16 N San Mateo Drive, San Mateo, California 94401