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Terms of Service

Effective date
June 21, 2024
Last updated
June 21, 2024

These Terms of Service (“Terms”) govern your access to and use of the services provided by RunLLM (“RunLLM,” “we,” “us,” or “our”). By using our services, you agree to be bound by these Terms.

ARBITRATION NOTICE AND CLASS ACTION WAIVER: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

1. Acceptance of Terms

By accessing or using RunLLM’s services, you agree to be bound by these Terms. If you do not agree, do not use our services.

We may modify these Terms at any time by providing notice via our website, email, or other means. Continued use of our services after changes constitutes acceptance of the updated Terms.

2. Privacy Policy

Our Privacy Policy, available at runllm.com/privacy, is incorporated into these Terms. We do not knowingly collect personal information from children under 13.

3. Account Registration

You must provide accurate, complete registration information and maintain a secure username and password. You may not transfer your account without our prior written permission. You may connect third-party authentication services (such as Google or GitHub).

By registering, you represent that you have the legal capacity to enter into a binding contract, or that you have obtained parental or guardian consent. You may not use the services commercially on behalf of third parties without our written consent.

4. Prohibited Activities

You agree not to:

  1. Violate any intellectual property rights or the rights of others
  2. Violate applicable laws or export controls
  3. Engage in dangerous, harmful, fraudulent, or deceptive conduct
  4. Compromise the security of your account or others’ accounts or credentials
  5. Attempt unauthorized access to other accounts
  6. Attack network security or attempt to crack passwords
  7. Deploy spam, auto-responders, or unauthorized automated processes
  8. Scrape, spider, or systematically extract data from our services
  9. Store significant portions of our content beyond personal use
  10. Reverse engineer or attempt to access our underlying source code

Violations may result in immediate termination of your account.

5. Content and Intellectual Property

Our content is copyright-protected. You receive a limited, non-exclusive license to download and display content locally for your personal use of the services only. Reproduction, modification, distribution, or storage of our content beyond this scope requires our prior written permission.

You retain ownership of content you contribute and warrant that you have all necessary rights to such content.

6. Liability for Content

RunLLM disclaims liability for information you or others post publicly or transmit privately through our services. You access all content at your own risk. We are not responsible for third-party links or services. You release us from liability arising from your interactions with third parties through our services.

Disputes between users remain between those users; we have no obligation to intervene.

7. Service Modifications

We may suspend, discontinue, or modify our services, restrict features, or remove content at any time, for any reason, in our sole discretion, and without notice.

8. Payment and Billing

8.1 General

Some services are offered free of charge; others require payment. You are responsible for all charges associated with the paid services you select.

8.2 Payment Processing

Payments are processed by Stripe. By using paid services, you agree to Stripe’s terms of service and privacy policy. You authorize us to charge your payment method for all fees at the then-current pricing.

8.3 Billing Account

You must maintain current, complete, and accurate billing information and promptly update any changes. Changes may be made via your Account Settings.

8.4 Recurring Billing

For recurring services, WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. To terminate authorization or change your payment method, contact us at vikram@runllm.com.

8.5 Price Changes

If the amount to be charged varies from the pre-authorized amount (excluding tax changes), we will provide you with notice of the new amount before processing the charge.

8.6 Auto-Renewal

Paid services automatically renew unless you opt out through your account settings or by contacting us before the end of the current term. You will continue to have access through the end of the paid period; no prorated refunds will be issued. RunLLM will not refund fees already paid except as expressly provided in these Terms.

8.7 Free Trials and Promotions

Free trials must be used within the specified timeframe. Cancel before the trial ends to avoid charges. If you are inadvertently charged, contact us at info@runllm.com.

9. Account Termination

You may terminate your account at any time by contacting info@runllm.com. We may terminate your account for any reason or for a breach of these Terms. Account deletion will result in destruction of associated content. We will attempt to recover accidentally deleted accounts on request but make no guarantees.

The following provisions survive termination: payment obligations, limitation of liability, intellectual property terms, and dispute resolution.

10. Warranty Disclaimer

RUNLLM AND ALL AFFILIATED PARTIES PROVIDE THE SERVICES AND ALL CONTENT ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RUNLLM AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR DATA LOSS. OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS YOU HAVE PAID TO US IN THE PRECEDING 12 MONTHS.

12. Indemnification

You agree to indemnify and hold harmless RunLLM and its affiliates, officers, agents, and employees from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of our services or your violation of these Terms.

13. Assignment

You may not assign your rights or your account without our prior written consent. We may freely transfer or assign these Terms or our rights under them.

14. Governing Law

These Terms are governed by the laws of the State of California and the Federal Arbitration Act, without regard to conflict-of-law principles.

15. Dispute Resolution and Arbitration

15.1 Mandatory Arbitration

Except as set forth below, all disputes arising out of or related to these Terms or our services shall be resolved through binding arbitration in San Francisco County, California, administered under JAMS Streamlined Arbitration Rules, conducted in English by a single commercial arbitrator with experience in intellectual property and contract disputes.

15.2 Arbitration Costs

We will pay JAMS filing and arbitration fees for claims under $75,000. We waive our right to recover attorneys’ fees unless the arbitrator finds your claim frivolous.

15.3 Small Claims and IP Exceptions

You may bring qualifying claims in small claims court in San Francisco County or your county of residence or employment. Either party may seek injunctive relief for intellectual property infringement in any court of competent jurisdiction.

15.4 Jury Trial Waiver

YOU AND RUNLLM WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY.

15.5 Class Action Waiver

ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER USER.

15.6 Opt-Out

You may opt out of this arbitration agreement by sending written notice within 30 days of first accepting these Terms to:

RunLLM
282 2nd St, Suite 450
San Francisco, California 94105

Your notice must include your name, address, contact information, and a clear statement that you wish to opt out of arbitration.

15.7 Exclusive Venue

If you opt out, or for disputes not subject to arbitration, you agree to exclusive jurisdiction and venue in the state or federal courts located in San Francisco County, California.

15.8 Severability

If the class action waiver is found unenforceable, the entire arbitration section will be void.

16. Miscellaneous

You are responsible for all applicable taxes. Our failure to exercise any right is not a waiver of that right. If any provision is found unenforceable, it will be limited to the minimum extent necessary and the remaining Terms will remain in effect. These Terms represent the complete agreement between you and RunLLM and supersede all prior understandings.

You are not our employee, agent, partner, or joint venturer, and you have no authority to bind us.

There are no third-party beneficiaries to these Terms except as specified in the arbitration section with respect to RunLLM personnel.

Contact us:
RunLLM
16 N San Mateo Drive
San Mateo, California 94401
info@runllm.com